Returns & Refunds Policy

Personalized Products

Since all of our jewelry is custom-made, we cannot accept returns for personalized items.

However, if there is a production defect or you receive the wrong product, we will make sure you are not left dissatisfied. In such cases, please contact us at contact.pawelle@gmail.com to request a free replacement or refund.

Orders Not Yet Processed

If your order has not yet entered the production process, you may request a cancellation and refund.
In this case, your payment will be refunded to the original payment method after approval.

Shipped Orders

Once production is complete and your order has been shipped, only exchanges are possible.
For your exchange request to be accepted, the reason must comply with our return/exchange policy.

Non-Returnable Items

• Personalized or custom-made products (legal basis: Distance Sales Regulation, Article 15)

• Gift cards

Refunds (if applicable)

Once we receive your cancellation or return request, it will be reviewed and you will be notified via email.
If approved, your refund will be processed within a certain timeframe and credited back to your original payment method.

Delayed or Missing Refunds

• First, check your bank account again.

• Then contact your credit card provider—there may be a delay before your refund is officially posted.

• Next, contact your bank—processing times can vary before a refund is completed.

If you’ve done all this and still haven’t received your refund, please contact us at contact.pawelle@gmail.com.